At Hancerz Market, we value your trust and want you to feel confident shopping with us. This policy explains how refunds and returns are handled for both physical and digital products purchased through our store.
1. Eligibility for Returns
- Physical products may be returned within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (order ID or receipt) is required.
- Digital products (downloads, eBooks, software, courses, etc.) are generally non-refundable once delivered, unless the product is defective or fails to work as described.
2. Non-Returnable Items
Certain items cannot be returned or refunded, including but not limited to:
- Digital downloads (unless faulty).
- Customized or personalized items.
- Discounted/clearance items (final sale).
- Gift cards or store credits (e.g., Zerz).
3. Refund Process
- To request a refund, please contact our support team at [your support email] with your order details.
- Once your return is approved, you will receive instructions on how and where to send the item.
- After the item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 7–10 business days.
4. Exchanges
We only replace physical items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us.
5. Shipping for Returns
- Customers are responsible for the shipping costs of returning an item, unless the return is due to our error (wrong item shipped, defective product).
- We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of your returned item.
6. Digital Product Issues
If you encounter technical issues with a digital product (e.g., download link not working, file corruption), contact us immediately. We will either provide a working replacement or issue a full refund if the problem cannot be resolved.
7. Contact Us
If you have any questions about our Refund & Return Policy, reach out to us at:
📧 contact@hancerz.com
⚡ Note: This policy may be updated from time to time to ensure compliance with legal requirements and to improve customer experience.